Privacy policy

Last updated: 12 July 2026

At Sareeza ("we", "us", "our"), your trust matters as much as the sarees we deliver. This Privacy Policy explains what personal information we collect when you visit or shop on our store, how we use it, who we share it with, and the rights you have over it.

By using our website or placing an order, you agree to the practices described below. Please read it carefully.

1. Who We Are

Sareeza is an online women's saree retail store, operated by Geet Fashion from Sarthana Jakatnaka, Surat, Gujarat, India.

GSTIN: 24EFMPS7110L1Z1

Our store is hosted on Shopify, which powers our website, checkout and order management.

2. Information We Collect

  • Contact details — your name, email address, phone number, billing address and shipping address.
  • Order information — products you view, add to cart, purchase, return or exchange, along with your order history.
  • Payment information — payment method, transaction ID and confirmation status. We never see or store your full card number, CVV, UPI PIN or net-banking password — these are handled directly by our PCI-DSS compliant payment gateway partners.
  • Account information — username, password and saved preferences, if you create an account.
  • Device & usage information — IP address, browser type, device identifiers, pages visited and how you navigate our store.
  • Communications — messages you send us on email, WhatsApp, Instagram or through our contact form.

3. How We Collect It

  • Directly from you — when you place an order, create an account, subscribe to our newsletter or contact us.
  • Automatically — through cookies, pixels and similar technologies when you browse our store.
  • From service providers — such as Shopify, our payment gateways, courier partners and advertising platforms.

4. How We Use Your Information

  • To fulfil your order — processing payments, packing, shipping, delivery updates, returns and refunds.
  • Customer support — answering your queries about products, sizing, delivery status or refunds.
  • Marketing & personalisation — sending offers, new arrival alerts and festive collection updates by email, SMS or WhatsApp (only where you have opted in), and showing you relevant ads on Facebook, Instagram and Google.
  • Improving our store — understanding which collections and products customers love, so we can stock better.
  • Security & fraud prevention — detecting fraudulent orders, chargebacks and misuse of our website.
  • Legal compliance — meeting GST, tax, accounting and other obligations under Indian law.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember your preferences, and measure how our marketing performs. This includes:

  • Essential cookies — required for checkout and account login.
  • Analytics cookies — Shopify Analytics and Google Analytics, to understand store traffic.
  • Advertising cookies — the Meta (Facebook/Instagram) Pixel and Google Ads tags, which help us show you relevant sarees you may have viewed and measure ad performance.

You can disable cookies from your browser settings at any time. Please note that essential cookies are needed for the checkout to function.

6. Who We Share Your Information With

We do not sell your personal information. We share it only with trusted partners who help us run the store:

  • Shopify — our e-commerce platform and hosting provider.
  • Payment gateways — to securely process your payment.
  • Courier and logistics partners — to deliver your order to your address.
  • Marketing and analytics platforms — such as Meta and Google, for advertising and measurement.
  • Legal and tax authorities — where required by applicable law, court order or a valid government request.

7. Data Security

Our store runs on Shopify's secure, SSL-encrypted infrastructure, and payments are processed through PCI-DSS compliant gateways. We restrict access to your data to only those who need it to fulfil your order. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your order and transaction records for as long as necessary to fulfil your order, handle returns, and meet our legal, GST and accounting obligations. Marketing data is retained until you unsubscribe.

9. Your Rights

In line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws, you have the right to:

  • Access the personal information we hold about you.
  • Correct any information that is inaccurate or incomplete.
  • Erase your personal information, subject to our legal record-keeping obligations.
  • Withdraw consent for marketing communications at any time — simply click "unsubscribe" in any email or write to us.
  • Grievance redressal — raise a complaint with our Grievance Officer (details below).

To exercise any of these rights, email us at support@sareeza.in with your request and order number. We will respond within a reasonable timeframe as required by law.

10. Children's Privacy

Our store is not intended for children below 18 years of age, and we do not knowingly collect personal information from them. If you believe a child has provided us with their data, please contact us and we will delete it.

11. Third-Party Links

Our website and social media pages may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated "Last updated" date.

13. Grievance Officer & Contact

If you have any questions, concerns or complaints about this Privacy Policy or how your personal information is handled, please reach out to us:

Sareeza (a brand of Geet Fashion)
Grievance Officer — Customer Care Team
19, 1st Floor, Santdevidas Society, Sarthana Jakatnaka, Surat – 395006, Gujarat, India
GSTIN: 24EFMPS7110L1Z1
Email: support@sareeza.in
Phone / WhatsApp: +91 78629 50984

We aim to acknowledge every grievance promptly and resolve it as quickly as possible.

Thank you for shopping with Sareeza — where every drape is chosen with care, and your privacy is protected with the same attention.