Refund policy

Last updated: 12 July 2026

At Sareeza, every saree is checked by hand before it is packed. We want you to unwrap your parcel with joy — and if something has genuinely gone wrong, we want to make it right. Please read this policy carefully before placing your order.

Return Window

Please open and inspect your parcel as soon as it is delivered. Any return or damage claim must be raised within 24 hours of delivery, along with a valid unboxing video. Claims made after this window cannot be processed.

When a Return Is Accepted

We accept returns only in these two situations:

  • The saree arrived damaged or torn, or
  • You received the wrong product (different design, colour or SKU than what you ordered)

For the return to be approved, all of the following must be met:

  • A clear, unedited unboxing video is compulsory — recorded in a single take, starting from the sealed parcel and showing the issue clearly. This is our only way to verify a claim, so please record it every time.
  • The claim must be raised within 24 hours of delivery.
  • The saree must be unused, unworn and unwashed.
  • Original tags and packaging must be intact.
  • Your Order ID or proof of purchase must be provided.

Without an unboxing video, we are unable to process any return or refund. We know this feels strict, but it protects both of us — it lets us act instantly on real problems without disputes.

When a Return Is Not Accepted

We are unable to accept returns for reasons such as:

  • "I did not like the saree" or "it did not look like I expected"
  • "I ordered it as a gift and she did not like it"
  • Change of mind after the order was placed or shipped
  • Sarees that have been worn, washed, stitched, altered or cut
  • Items purchased using a promotional discount code
  • Products damaged by misuse, rough handling or improper washing
  • Claims raised more than 24 hours after delivery, or without an unboxing video

Please Note — Natural Characteristics of Sarees

These are part of the craft and are not considered defects:

  • Colour variation: The exact shade may look slightly different on your screen because of lighting, camera and display settings. Minor variation from the photograph is normal.
  • Weave and print variation: Slight irregularities in weave, print alignment or texture are natural in handcrafted and printed sarees and give each piece its character.
  • Blouse piece: Unless clearly mentioned on the product page, the blouse piece is unstitched. Its shade may vary slightly from the saree body.
  • Ready-to-wear fit: Our pre-stitched sarees are free size, with an adjustable waist that fits 26" to 44". Please check that this range works for you before ordering — a fit concern outside this range is not eligible for return. The blouse piece is unstitched and can be tailored to your measurements.

Damaged or Wrong Product — What to Do

  1. Contact us within 24 hours of delivery.
  2. Share your Order ID along with the full unboxing video and clear photographs of the issue.
  3. Our team will review and respond quickly with the next step.

How to Request a Return

Write to us with your Order ID and unboxing video:

Email: support@sareeza.in
Phone / WhatsApp: +91 78629 50984

Return Address:
Sareeza (a brand of Geet Fashion)
19, 1st Floor, Santdevidas Society, Sarthana Jakatnaka, Surat – 395006, Gujarat, India
GSTIN: 24EFMPS7110L1Z1

Please do not ship any item back before your return is approved. Parcels sent without prior approval will not be accepted. Once approved, we will share exact return instructions with you.

Exchanges

We do not offer direct exchanges at the moment. If your return is approved, we will process your refund and you are welcome to place a fresh order for the saree you prefer.

Refunds

Once your returned saree reaches us and passes inspection, we will notify you about the outcome.

  • Approved refunds are processed within 7–10 business days.
  • Refunds are credited back to your original payment method.
  • For Cash on Delivery (COD) orders, refunds are made by bank transfer — we will request your account details at that stage.

Your bank or payment provider may take a few additional days to reflect the amount. If more than 15 business days have passed since your refund was approved and you still have not received it, please write to us at support@sareeza.in and we will follow it up personally.

Order Cancellation

Orders can be cancelled only before they are dispatched. Once your saree has been packed and handed over to the courier, the order cannot be cancelled.

Refused or Undelivered COD Orders

If a Cash on Delivery order is refused at the door, fails OTP verification, or is returned to us undelivered, we may restrict COD on future orders from the same address. Repeated refusals may lead to prepaid-only checkout.

Questions?

We are a small team and we read every message ourselves. If anything about your order is not right, write to support@sareeza.in and give us a chance to fix it.

Thank you for choosing Sareeza. Every drape is packed with care — and backed by a team that actually replies.